Service

Vicson is specialized in electronics and electronica solutions for the purpose of serving her customers and end users.

Years of experience in the market allow Vicson to respond to the growing demand for design products with plenty of functionalities. Flexibility allows us to respond to the ever-changing offer in electronics and ensure you that we offer the latest technologies and technological capabilities. Our offer varies from tablets to laptops and GPS trackers to smartwatches and other wearables. Vicson offers quality products that are innovative yet affordable.

Vicson does not keep large amounts of stock like other electronic brands, which allows us to rapidly change our offering to the most up to date, trendy products in order to ensure that we always offer the latest developments. Vicson is a compact organization that works fast and efficiently. We choose not to invest in general advertising campaigns but instead want to invest into the relationship with our customers and end users. Customer satisfaction and ease of use are part of our core goals.

Frequently asked questions

1. Questions about a product?

If you have any questions with regards to your product please do not hesitate to contact us at info@vicson.nl and/or call +31 (0)20-4977225.

2. Vicson's order- and paymentprocess is secured. How can I check this?

The entire orderprocess on VICSON.nl is secured and is ran via a secure server (SSL-connection). This entails that all your personal data is encrypted during transfer, this ensures that it is impossible for third parties to decrypt it during transfer. You can check security during the ordering process by right clicking and selecting Properties. A window will open that show you the connection details. At Connection it will state that it concerns an SSL-connection. Payment details, such as a creditcard number and expiry date, login details and passwords of for example iDEAL are never saved in our system.

3. Can I pay with a foreign creditcard?

Payment with a foreign creditcard is exclusively possible when it concerns a Belgian or German card. The country noted in the adress of the invoice must be the same as the country in which your creditcard was issued. For example, if the adress on the invoice is in Germany, you can only pay by using a German creditcard.

4. How do I check if my order is payed?

You will receive a confirmation e-mail as soon as your payment has been received.

5. Are prices including VAT?

All prices on the website are including VAT.

6. Can I place an order without logging in or making an account?

No, it is not possible to place an order without logging in or making an account.

7. Can I change or cancel my order after payment?

As soon as we receive your payment, we will start the handling of your order. It is therefor not possible to change or cancel your order after payment. If you do not wish to keep the ordered product we refer to our return policy. Unpayed orders are not processed.

8. Can I collect my order?

It is currently not possible to collect your order at a certain adress.

9. What about warranty?

All our products have a standard legal warranty period but also include an extended factory warranty. Legal warranty is limited to the extend that the product needs to function as properly as can be expected. The terms of our warranty can be found in the warranty details included with the product. The warranty period VICSON enforces is 24 months. The date on your invoice will mark the starting date of this warranty period.

10. My question is not in the list

Couldn't find your answer? Then we would like to refer you to our customer service. You can reach them by phone or e-mail at:

+31 (0)20-4977225 or info@vicson.nl