Product returns

Returning a Product

You can return a product to us within 14 days of having first received it. After cancelling your order, you are given another 14 days to actually return the product(s) to us. After receiving and checking the returned products, the purchase amount including any shipping costs incurred at the time of purchase will be returned to you. The shipping costs for returning the product will be paid initially by the customer and will be reimbursed upon request. In order to make the return procedure as smooth as possible please make sure to fill out the return form completely.

How do we deal with returns?

After receiving your returned product it will be checked by us for any irregularities. After passing the check the purchase amount and any shipping costs incurred at the initial purchase will be returned to you within 14 days, provided that we have all correct information.

Return procedure

If you want to return a product you can make use of the return form. To make sure that the return procedure is smooth and quick we kindly request you to fill in the return form completely. Indicate your wishes clearly. Please include a copy of the invoice or order confirmation with the return form.

Return the product, including the return form and a copy of the invoice/order confirmation, by sending it to the following address:

Vicson
t.a.v. Retourneren
Singel 136A
1015 AG Amsterdam
Nederland

Exchanging a product

In case you want to exchange the product you received for another, our policy is to sent this to you within 2 to 3 working days (depending on stock) after the returned product has been received and checked.

Terms and Conditions

The product must be complete, unopened, undamaged and including any accessories. The invoice and/or packing slip must be included.

Costs

Initially you will have to pay for costs of shipping the product that you want to return. These costs will be reimbursed when the product has been returned to us in a proper state and all required documents are included.

Received the wrong product?

In case you received a product that does not have the same specifications as the one you ordered, you’re required to make notice of this to us within 24 hours. We will make sure everything is corrected swiftly.